After Reducing Costs by 90% with AI Customer Service, DingTalk Aims to Help Enterprises Implement Dedicated Large Models

Lingdang CEO Wu Zhao: Building Dedicated AI Is a Systematic Project

Lingdang CEO Wu Zhao revealed at the launch event that Lingdang has already implemented industry-specific or enterprise-dedicated large models and AI applications in sectors such as healthcare and industrial manufacturing. The company has also developed its own AI customer service model, significantly improving customer service efficiency and satisfaction while reducing costs by 90%.

Wu Zhao stated, "Building dedicated AI is a systematic project. Enterprises implementing dedicated AI need to address four key aspects: data resources, comprehension and reasoning, decision-making and action, and reflection and evolution. Lingdang offers full-chain support—from data preparation and model training to autonomous decision-making—helping enterprises implement dedicated large models and AI applications from the ground up."

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