DingTalk CTO Zhu Hong: From "Digital Palace Museum" to "AI Palace Museum"

Building a Digital Palace Museum: DingTalk's In-Depth Collaboration with the Palace Museum

Since 2022, DingTalk has served as a digital transformation partner of the Palace Museum. Under a strategic cooperation framework, the two parties have closely collaborated, combining the Palace Museum’s profound expertise in the cultural heritage sector with DingTalk’s advanced digital capabilities in office collaboration. Together, they have built a customized digital office platform for the Palace Museum, advancing the "Digital Palace Museum" initiative, enhancing administrative efficiency, and driving digital and intelligent upgrades in operational management.

AI Empowering Cultural Heritage: From Collaboration to Intelligent Innovation

Today, relying on DingTalk’s AI capabilities and integrated smart hardware and software solutions, the Palace Museum has achieved efficient collaboration in instant communication, meeting organization, and approval workflows. The two sides are now leveraging large AI models to jointly explore the development of specialized AI models for the cultural heritage sector, expanding AI applications in cultural relic preservation and cultural dissemination.

AI Advancing Cultural Heritage: Technology Driving Creative Transformation

At the "Culture + Technology" sub-forum of the Taihe Forum on museums, Zhu Hong shared DingTalk’s technological vision and progress in the AI era. He emphasized that AI is a key enabler for the creative transformation and innovative development of traditional culture, playing a vital role in areas such as intelligent cultural relic protection, predictive maintenance, equitable knowledge sharing, and cross-cultural understanding.

For example, AI can analyze environmental data to predict trends in artifact deterioration and recommend precise conservation strategies. It can also generate personalized content based on artifact characteristics, amplifying cultural impact and enabling seamless cross-language and cross-cultural communication. DingTalk’s AI-powered products such as AI spreadsheets and knowledge bases have already been deployed in the cultural heritage sector, helping institutions improve management and operational efficiency.

Developing Custom Large Models: Making AI Truly Serve Cultural Heritage Scenarios

To unlock greater value from AI in cultural preservation and dissemination, DingTalk offers an AI productivity platform that enables cultural institutions to complete the entire process—from data annotation and model training to performance evaluation and API deployment—in one place. This empowers organizations to build industry-specific large models and deeply integrate them into real-world operations.

DingTalk CTO Zhu Hong said: "AI is the new productivity. Our goal is not just to bring AI into the cultural heritage field, but to help this sector make better use of AI. DingTalk will continue enhancing its AI technology and innovating AI-driven products to deliver next-generation work methods for the cultural heritage industry in the AI era."

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