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Full Text and Images | DingTalk CEO Wu Zhao: DingTalk Has Completely Transformed into an AI Operating System

Category: Product Guide

DingTalk CEO Chen Hang (nicknamed Wuzhao) said: "The 1.0 version launched in August was just the first step for AI-powered DingTalk. Today, we can announce that DingTalk has fundamentally transformed—evolving into an AI operating system, which is exactly what products should look like in the AI era."

Opening: From "Fern" to "Magnolia"

On August 25, we launched DingTalk 1.0 "Fern." Today, we're introducing the all-new AI DingTalk 1.1 "Magnolia." "Fern" symbolized taking root deeply and growing upward, marking the beginning of a new AI ecosystem. "Magnolia," as one of the largest and most diverse systems among flowering plants, combines traditional DNA with high adaptability, representing DingTalk's aspiration to become a foundational platform where countless Agents and humans collaborate—a new ecosystem in the making.

Hardware Launch: DingTalk Real

DingTalk Real is a next-generation terminal device designed specifically for Agents. Unlike smartphones or computers built for human use, it serves as a dedicated runtime environment for AI agents. It offers three core capabilities—Real Entity (authorized access to internal and external network systems), Real Data (data retrieval within permitted scopes), and Real Time (real-time data acquisition and processing).

The device supports full monitoring of Agent operations and includes an emergency "power-off" function, ensuring human intervention remains possible even if an Agent goes out of control—making invisible Agents visible, manageable, and tangible.

We dedicated to serving clients with professional DingTalk solutions. If you'd like to learn more about DingTalk platform applications, feel free to contact our online customer service or email at This email address is being protected from spambots. You need JavaScript enabled to view it.. With a skilled development and operations team and extensive market experience, we’re ready to deliver expert DingTalk services and solutions tailored to your needs!

Using DingTalk: Before & After

Before

  • × Team Chaos: Team members are all busy with their own tasks, standards are inconsistent, and the more communication there is, the more chaotic things become, leading to decreased motivation.
  • × Info Silos: Important information is scattered across WhatsApp/group chats, emails, Excel spreadsheets, and numerous apps, often resulting in lost, missed, or misdirected messages.
  • × Manual Workflow: Tasks are still handled manually: approvals, scheduling, repair requests, store visits, and reports are all slow, hindering frontline responsiveness.
  • × Admin Burden: Clocking in, leave requests, overtime, and payroll are handled in different systems or calculated using spreadsheets, leading to time-consuming statistics and errors.

After

  • ✓ Unified Platform: By using a unified platform to bring people and tasks together, communication flows smoothly, collaboration improves, and turnover rates are more easily reduced.
  • ✓ Official Channel: Information has an "official channel": whoever is entitled to see it can see it, it can be tracked and reviewed, and there's no fear of messages being skipped.
  • ✓ Digital Agility: Processes run online: approvals are faster, tasks are clearer, and store/on-site feedback is more timely, directly improving overall efficiency.
  • ✓ Automated HR: Clocking in, leave requests, and overtime are automatically summarized, and attendance reports can be exported with one click for easy payroll calculation.

Operate smarter, spend less

Streamline ops, reduce costs, and keep HQ and frontline in sync—all in one platform.

9.5x

Operational efficiency

72%

Cost savings

35%

Faster team syncs

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