Global chemical giant Henkel partners with DingTalk to embrace AI-driven work in the new era

Recently, German chemical and consumer goods giant Henkel engaged in an exchange with DingTalk at Alibaba's Xixi Campus, marking a new phase in their collaboration on artificial intelligence empowerment. Building on its existing use of DingTalk for training frontline production staff and enhancing employee experience, Henkel will continue to advance intelligent initiatives to optimize and upgrade its production and operations systems.

Deepening AI Collaboration, Exploring New Paths in Smart Manufacturing

DingTalk's Commercial President Yang Meng and Henkel's Vice President of Human Resources for Asia-Pacific Jackie Ngai attended the event, holding in-depth discussions on topics including AI application implementation and organizational efficiency improvement.

Henkel is a global leader in industrial and consumer goods, operating in over 130 countries and regions. Since its founding in 1876, the company has consistently driven growth through technological innovation and owns well-known brands such as Schwarzkopf, Sassoon, and Loctite. In China, Henkel has established a full industrial chain covering research and development, production, and sales, with seven R&D and application technology centers and ten manufacturing bases.

Advancing Industry 4.0, Building Digital Benchmarks

In response to the trend of intelligent transformation in manufacturing, Henkel is accelerating the implementation of its Industry 4.0 strategy. Through its partnership with DingTalk, all eight of its production sites have completed digital upgrades. Leveraging the DingTalk platform, the company has achieved efficient training for frontline workers and optimized employee experience, significantly improving operational efficiency and injecting new momentum into high-quality development.

This exchange signifies a new stage in their collaboration. Going forward, Henkel and DingTalk will focus on deep co-creation in AI scenarios, fully utilizing DingTalk’s AI capabilities to break through key areas such as data-driven decision-making and employee empowerment, comprehensively enhancing organizational collaboration and operational efficiency, and jointly setting a benchmark for intelligent transformation in traditional manufacturing.

Jackie Ngai, Henkel's Vice President of Human Resources for Asia-Pacific, said: "Since our collaboration began in 2022, the pace of technological iteration at DingTalk has been impressive. As a century-old company, we look forward to integrating Germany's systematic manufacturing management expertise with DingTalk's AI innovation capabilities to jointly promote intelligent learning and development for frontline employees and deliver an outstanding employee experience."

Yang Meng, Commercial President of DingTalk, said: "Our collaboration with Henkel is exemplary. Together, we will explore new models of factory management in the AI era, helping manufacturing enterprises shift from 'experience-driven' to 'data-driven' operations."

This partnership reflects multinational manufacturing groups’ high recognition of intelligent solutions from China. DingTalk already serves 80% of China's top 500 companies and supports Chinese operations of global Fortune 500 firms such as Tyson and Panasonic. Against the backdrop of synergistic development between Germany's Industry 4.0 and China's smart manufacturing initiatives, the deep collaboration between Henkel and DingTalk will provide a practical model for intelligent transformation in global manufacturing.

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