
Industry leaders are stepping into the same new river forged by AI.
"The era of AI experimentation is over; the era of AI reshaping businesses has begun," stated Arvind Krishna, Chairman of IBM, in September last year.
In the home furnishings industry, KUKa Home Co., Ltd. (hereinafter referred to as "KUKa") is at the forefront of this trend. Facing dual pressures from a weakening real estate market and segmented consumer demand, KUKa—founded over 40 years ago—has still delivered impressive results: in the first three quarters of 2025, the company achieved an 8.77% year-on-year increase in revenue and a 13.24% year-on-year growth in net profit.
Behind this sustained growth lies KUKa's belief in "systemic strength." Its professional management team consistently emphasizes confidence in long-term competitiveness built through systematic development, rather than relying on random inspiration.
This systemic capability stems largely from the company’s forward-looking strategy and steadfast investment in digital and intelligent transformation. Since establishing a strategic partnership with DingTalk in 2023, KUKa has led its comprehensive digital and intelligent transformation across all business chains with management digitization at the core.
Taking DingTalk's AI-powered spreadsheets as an example, KUKa’s management digitalization team has established a full-cycle support system encompassing "training, discovery, practice, and incentives." The first-ever "Digital Intelligence Tools—AI Spreadsheet" competition, held on December 15, 2025, concluded warmly amid applause and tangible achievements. Lu Chunhong, head of digitalization transformation, remarked—real change has only just begun.
Within merely three months, through collaboration between the management digitalization and business digitalization teams, the company has deployed more than 8,000 AI spreadsheets, with daily active users surpassing 2,500. These tools now cover core business scenarios across R&D, sales, online operations, store management, EHS, and more. Meanwhile, widespread adoption of various AI tools such as KUKa Smart Information Center, iWork, and AI avatars are collectively driving intelligent transformation throughout KUKa’s operational processes.
KUKa’s management digitalization team noted: "Tools like DingTalk’s AI spreadsheets have enabled seamless alignment from top management to frontline operations. Everyone is actively embracing change and continuously unleashing innovative energy."
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Using DingTalk: Before & After
Before
- × Team Chaos: Team members are all busy with their own tasks, standards are inconsistent, and the more communication there is, the more chaotic things become, leading to decreased motivation.
- × Info Silos: Important information is scattered across WhatsApp/group chats, emails, Excel spreadsheets, and numerous apps, often resulting in lost, missed, or misdirected messages.
- × Manual Workflow: Tasks are still handled manually: approvals, scheduling, repair requests, store visits, and reports are all slow, hindering frontline responsiveness.
- × Admin Burden: Clocking in, leave requests, overtime, and payroll are handled in different systems or calculated using spreadsheets, leading to time-consuming statistics and errors.
After
- ✓ Unified Platform: By using a unified platform to bring people and tasks together, communication flows smoothly, collaboration improves, and turnover rates are more easily reduced.
- ✓ Official Channel: Information has an "official channel": whoever is entitled to see it can see it, it can be tracked and reviewed, and there's no fear of messages being skipped.
- ✓ Digital Agility: Processes run online: approvals are faster, tasks are clearer, and store/on-site feedback is more timely, directly improving overall efficiency.
- ✓ Automated HR: Clocking in, leave requests, and overtime are automatically summarized, and attendance reports can be exported with one click for easy payroll calculation.
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