How Dongcheng Hotels' Young Team Boosts Business by 90% with AI Coaching Assistants

AI Coach in Action: Ready to Work Solo in 2 Hours

The turning point came in June this year, when Dongcheng Group rolled out DingTalk's "AI Coach" across the entire organization. Wang Wenqiang immediately arranged for managers and front desk staff to start using it. Two months later, the changes were remarkable: new employees now needed only two hours of AI training to work independently, onboarding speed improved by 90%, and customer complaints dropped noticeably.

This manager, once kept awake at night by urgent calls, now leisurely brews gongfu tea in his office: "In the past, managers trained people; today, AI trains them."

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