AI trợ giảng lên chức: 2 giờ đã có thể làm việc độc lập

Chuyển biến xuất hiện vào tháng 6 năm nay, khi Tập đoàn Đông Trình triển khai toàn hệ thống phần mềm DingTalk với tính năng "trợ giảng AI", Vương Văn Cường ngay lập tức tổ chức cho các quản lý và lễ tân sử dụng. Sau hai tháng, sự thay đổi rất rõ rệt: nhân viên mới chỉ cần 2 giờ đào tạo bằng AI là có thể làm việc độc lập, tốc độ nắm bắt công việc tăng 90%, số lượng khiếu nại của khách hàng giảm rõ rệt.

Vị quản lý từng bị những cuộc điện thoại lúc nửa đêm hành hạ đến mất ngủ, nay đang ung dung pha trà Kung Fu trong văn phòng: « Trước kia là quản lý dẫn dắt con người, bây giờ là AI dẫn dắt con người. »

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Using DingTalk: Before & After

Before

  • × Team Chaos: Team members are all busy with their own tasks, standards are inconsistent, and the more communication there is, the more chaotic things become, leading to decreased motivation.
  • × Info Silos: Important information is scattered across WhatsApp/group chats, emails, Excel spreadsheets, and numerous apps, often resulting in lost, missed, or misdirected messages.
  • × Manual Workflow: Tasks are still handled manually: approvals, scheduling, repair requests, store visits, and reports are all slow, hindering frontline responsiveness.
  • × Admin Burden: Clocking in, leave requests, overtime, and payroll are handled in different systems or calculated using spreadsheets, leading to time-consuming statistics and errors.

After

  • Unified Platform: By using a unified platform to bring people and tasks together, communication flows smoothly, collaboration improves, and turnover rates are more easily reduced.
  • Official Channel: Information has an "official channel": whoever is entitled to see it can see it, it can be tracked and reviewed, and there's no fear of messages being skipped.
  • Digital Agility: Processes run online: approvals are faster, tasks are clearer, and store/on-site feedback is more timely, directly improving overall efficiency.
  • Automated HR: Clocking in, leave requests, and overtime are automatically summarized, and attendance reports can be exported with one click for easy payroll calculation.

Operate smarter, spend less

Streamline ops, reduce costs, and keep HQ and frontline in sync—all in one platform.

9.5x

Operational efficiency

72%

Cost savings

35%

Faster team syncs

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