From large state-owned banks to provincial rural commercial banks, DingTalk becomes the "standard AI setup" for financial institutions

On January 23, the "AI Era: Envisioning the Digital Future of Finance – 2026 Financial Industry DingTalk Summit," hosted by DingTalk and co-organized by Shanghai Advanced Institute of Finance (SAIF) at Shanghai Jiao Tong University, was grandly held in Zhengzhou. Nearly 200 senior executives and experts from the financial industry gathered to witness the transformative productivity brought by the deep integration of AI and finance.

DingTalk Becomes a Core Partner in Financial Digital Transformation

China's financial sector has already reached the global leading tier in digitalization. As a widely adopted collaborative office platform and digital infrastructure, DingTalk has established a strong user base across the financial industry.

Latest data shows that among China’s six major state-owned banks, five have engaged in deep enterprise-level financial cooperation with DingTalk. Over half of joint-stock banks and provincial rural commercial banks have chosen DingTalk as their strategic partner for digital transformation. Among the top ten insurance companies on the 2025 Fortune China 500 list—including CPIC and New China Life Insurance—seven are using DingTalk to varying degrees. The domestic top ten securities firms are also extensively adopting the DingTalk platform.

AI Emerges as a Core Competitiveness for Financial Institutions

Zhengzhou, as a national central city and a new hub for inland opening-up, is becoming a fertile ground for fintech innovation. Hosting this summit in Zhengzhou was more than just a technical forum—it addressed a pivotal question: as AI shifts from an "optional innovation" to a "decisive engine," how can financial institutions proactively adapt?

The conference opened with keynote remarks delivered by Dr. Wang Jingyao, Director of the Digital Ecosystem Development Department at CAICT's Tai'er Terminal Laboratory. He pointed out that with the maturity of large model technology, the financial industry is transitioning from "process-driven" to "model-driven." As a "super interface" connecting underlying technologies with business scenarios, DingTalk plays an active role in advancing intelligent and standardized development in finance.

Building a High-Security Digital Infrastructure

In his keynote speech, Li Wei, General Manager of DingTalk's Financial Industry Division, elaborated on DingTalk’s evolution path within the financial sector. He stated, “Chinese financial institutions are actively and deeply applying digitalization and AI, while simultaneously maintaining extremely stringent requirements for security and compliance—demanding both absolute safety and ultimate efficiency.”

To meet these needs, DingTalk has developed secure, dedicated, and hybrid deployment solutions that ensure data compliance and continuous technological iteration. Currently, DingTalk has been widely implemented across large state-owned banks, joint-stock banks, city commercial banks, rural commercial banks, insurance groups, and leading securities firms, establishing itself as the preferred “digital and intelligent productivity infrastructure” in the financial industry.

Li emphasized that in the AI era, every financial professional should have a personalized AI assistant. Whether it’s consolidating credit approval documents or customizing wealth management plans, AI can efficiently respond within the DingTalk app, enabling complex tasks to be securely completed through simple interactions.

Digital Innovation Practice at Henan Rural Commercial Bank

As the host case study, Zhou Yuebo, Chief Information Officer of Henan Rural Commercial Bank, shared insights on "Exploring Digital Transformation with 'AI + Rural Commercial Bank'." Serving as a key financial force for agriculture, rural areas, and farmers, the bank operates branches across the province, facing challenges such as difficulty in cross-regional collaboration and lack of efficient tools for frontline staff.

Zhou explained: “We built a digital collaboration foundation using DingTalk and introduced DingTalk’s AI-powered audio-to-transcript feature. Meeting minutes that used to take days to finalize are now dramatically shortened, with action items intelligently summarized and automatically assigned to individuals.”

Cultivating Talent Who Understands Finance, Technology, and AI

Ni Haiying, Executive Director of MBA Programs, Director of Professional Master's Programs, and Assistant Dean of SAIF at Shanghai Jiao Tong University, proposed during her speech titled "New Paradigms in Talent Development in the AI Era" that future financial talent must be multidisciplinary professionals who “understand finance, technology, and AI.”

She noted that SAIF’s collaboration with DingTalk aims to help financial institutions build AI-based knowledge management systems through industry-academia-research integration. The knowledge accumulated on the DingTalk platform goes beyond workflows—it represents institutional “collective intelligence,” providing fertile digital ground for talent development.

Advancing Toward the "AI Super Organization"

Hu Pengfei, Head of DingTalk’s Financial Industry Division, detailed DingTalk’s AI implementation strategy in finance—evolving from isolated applications toward “intelligent symbiosis.”

Hu believes that future financial institutions will become “AI super organizations,” where AI assistants will deeply integrate into core functions such as risk control, customer service, and investment research report writing. DingTalk offers not only technology but also a new organizational paradigm. Through the DEAP platform, financial institutions can develop customized AI assistants aligned with their business logic at low cost and high efficiency, making traditional structures lighter and more agile.

The summit concluded amid lively discussions, yet the deep integration of AI and finance has only just begun. Outside the main hall, the DingTalk smart hardware exhibition attracted numerous executives eager to experience the latest AI collaboration devices, gaining firsthand insight into the tangible benefits of intelligent digital workplaces.

The successful 2026 Financial Industry DingTalk Summit not only showcased DingTalk’s strong momentum and solid user base in the financial sector but also sent a clear signal: in the AI era, Chinese financial institutions are accelerating their transformation into intelligent, agile “organizations of the future” by leveraging digital infrastructures like DingTalk.

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