Di DingTalk, terdapat sebuah syarikat: beroperasi dalam industri tradisional, tetapi mempunyai lebih 100,000 pekerja yang gemar AI; penggunaan token harian melebihi 100 juta, sentiasa berada di kedudukan teratas dalam kalangan syarikat platform, dengan keamatan penggunaan hanya kalah kepada gergasi teknologi seperti Ant Group dan Taobao Xianshi serta syarikat internet besar lain.

Syarikat ini ialah Country Garden Services, syarikat pengurusan hartanah terbesar di China.

Ketika kebanyakan syarikat tradisional masih berada pada peringkat transformasi AI yang terbatas pada "ucapan bos dalam mesyuarat" atau "ujicuba oleh jabatan tertentu sahaja", syarikat terkemuka dalam pengurusan hartanah yang mengurus lebih 8,000 projek di seluruh negara ini telah menjadikan AI sebagai sebahagian daripada rutin kerja setiap kakitangan. Country Garden Services bukan sahaja "menggunakan AI", malah telah menstruktur semula syarikat menjadi organisasi sebenar berteraskan "AI".

Berdasarkan apa Country Garden Services menjadi organisasi "AI" nombor satu dalam industri pengurusan hartanah?

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Using DingTalk: Before & After

Before

  • × Team Chaos: Team members are all busy with their own tasks, standards are inconsistent, and the more communication there is, the more chaotic things become, leading to decreased motivation.
  • × Info Silos: Important information is scattered across WhatsApp/group chats, emails, Excel spreadsheets, and numerous apps, often resulting in lost, missed, or misdirected messages.
  • × Manual Workflow: Tasks are still handled manually: approvals, scheduling, repair requests, store visits, and reports are all slow, hindering frontline responsiveness.
  • × Admin Burden: Clocking in, leave requests, overtime, and payroll are handled in different systems or calculated using spreadsheets, leading to time-consuming statistics and errors.

After

  • Unified Platform: By using a unified platform to bring people and tasks together, communication flows smoothly, collaboration improves, and turnover rates are more easily reduced.
  • Official Channel: Information has an "official channel": whoever is entitled to see it can see it, it can be tracked and reviewed, and there's no fear of messages being skipped.
  • Digital Agility: Processes run online: approvals are faster, tasks are clearer, and store/on-site feedback is more timely, directly improving overall efficiency.
  • Automated HR: Clocking in, leave requests, and overtime are automatically summarized, and attendance reports can be exported with one click for easy payroll calculation.

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