Full Text and Images | DingTalk CEO Wu Zhao: DingTalk Has Completely Transformed into an AI Operating System

December 23: AI DingTalk 1.1 Product Launch and Ecosystem Conference Held

On December 23, the AI DingTalk 1.1 product launch and ecosystem conference took place, unveiling over 20 AI products including Agent OS, ONE, and DingTalk Real. This marks DingTalk’s complete departure from its mobile internet-era application form, with the full architecture of an AI-native DingTalk now in place.

DingTalk CEO Chen Hang (alias: Wuzhao) said: “The 1.0 version launched in August was our first step into AI. Today, we can announce that DingTalk has fundamentally transformed into an AI operating system — this is what a product should look like in the AI era.”

Opening: From “Fern” to “Magnolia”

On August 25, we launched DingTalk 1.0 “Fern.” Today, we introduce the new AI DingTalk 1.1 “Magnolia.” “Fern” symbolizes putting down roots and growing upward, initiating a new AI ecosystem. “Magnolia,” one of the largest flowering plant systems, combines traditional DNA with high adaptability, representing DingTalk’s aspiration to become a foundational platform where countless Agents and humans collaborate, building a brand-new ecosystem.

Hardware Launch: DingTalk Real

DingTalk Real is a next-generation terminal device designed specifically for Agents. Unlike smartphones or computers built for human use, it serves as a runtime environment for AI agents. It features three core capabilities — Real Entity (authorized access to internal and external networks), Real Data (data reading within permissions), and Real Time (real-time data acquisition and processing).

The device enables monitoring of Agent execution processes and includes an emergency “power pull” function, ensuring intervention is possible even if an Agent goes out of control, making invisible Agents visible and manageable.

System Launch: Agent OS and “Wukong”

DingTalk introduces Enterprise Agent OS, establishing the underlying operating system architecture to support diverse Agent operations. Based on multimodal models, enterprise-owned models, and computing resources, DingTalk launches DEAP, a platform for Agent development, opening up fundamental atomic capabilities such as MCP protocol, voice intelligence, and visual intelligence.

A new Agent manager named “Wukong” is introduced as the user's全能 assistant, capable of invoking multiple Agents to complete tasks such as message handling, scheduling, AI spreadsheet operations, research report writing, PPT generation, coding, inventory checks, and automated repair requests.

Each day, when users open the DingTalk ONE homepage, the voice assistant summarizes all important information, enabling one-stop work management. Meanwhile, the “Discover” feature integrates global insights through seven specialized Agents (“New Opportunities,” “New Developments,” “New Inventions,” “New Technologies,” “New Products,” “New Perspectives,” and “New Trends”), delivering cross-industry frontline intelligence to enterprise employees.

Vertical Scenario Agents: AI Print, AI Recruitment, AI Travel

AI Print offers an end-to-end printing service from digital design to physical delivery. By combining text-to-image large models with manual optimization, it ensures output meets commercial-grade print quality, avoiding issues like character merging and layout errors. It supports high-quality printing at six centralized factories, flash delivery in 36 cities, same-day fulfillment, data confidentiality, and the best prices available online.

The AI Recruitment Agent automatically collects resumes across the web, communicates with candidates, and confirms interview times upon authorization, significantly improving recruitment efficiency. For example, during a live demo, it completed screening and scheduling for two suitable candidates in just 20 minutes.

For campus hiring, “AI Recruitment – Sincere Hiring” emphasizes “see real people, apply for real jobs, earn real money.” Students can upload 3D resumes via DingTalk, while companies showcase authentic office environments and salary packages. The “sincerity deposit” paid by employers is directly disbursed to students after they complete three months of employment, with zero commission taken by the platform, promoting transparent two-way connections.

The AI Travel Agent automatically compares and books flights and hotels. Upon authorization, it instantly searches for the best prices and completes bookings, helping enterprises save costs. Employees no longer need to manually file expense reports; the system handles trip planning and cost settlement automatically.

Manufacturing Use Cases: Order Processing and Quality Inspection

In manufacturing, order formats vary widely and often require manual entry, leading to inefficiency and errors. The Order Agent co-developed by DingTalk and partners uses document parsing, self-programming processing, and human-machine interactive iterative learning to achieve 100% accurate order recognition and conversion. Initial training costs only 2.5 yuan, with subsequent conversions costing just 5 fen, greatly enhancing efficiency.

Another case involves a sensor manufacturer using time-series models to collect production line data in milliseconds, achieving 100% full inspection. Compared to the previous 1% sampling rate, the missed detection rate dropped from 12% to 1.2%, and waste costs decreased from 5% to 3.25%, significantly improving customer satisfaction.

Guest Sharing: Xu Xiaoying from Youcheng Holdings

Xu Xiaoying introduced Youcheng Holdings, which specializes in high-precision automotive mold manufacturing, with products installed in over 70% of the top 100 car models. DingTalk A1 from AI DingTalk 1.0 enabled real-time translation during overseas meetings, synchronizing information to domestic knowledge bases, greatly facilitating cross-border collaboration.

After deploying the Order Agent, individual order processing time dropped from one hour to under one minute, reducing staffing needs from seven to around two per site, freeing personnel to focus on higher-value work.

Retail and DEAP Platform Launch

In retail, AI integrates audio, video, and text data from stores, cleans them into AI-ready datasets, trains industry-specific models, and generates Agents like sales assistants and store manager assistants to support operational decisions.

Sales assistants analyze service interactions and track customer profiles, connecting frontline needs directly to R&D teams. Store managers can use Agents for service quality evaluation and employee training guidance.

DingTalk Enterprise AI Platform (DEAP) is launched, supporting enterprise developers in AI data annotation, model fine-tuning, intelligent engine construction, and deployment. The billing system is token-based, with enhanced data encryption, prompt protection, and execution auditing to prevent leaks and compute abuse.

DEAP helps enterprises progress through four stages: L1 query efficiency → L2 knowledge accumulation → L3 business Agent creation → L4 custom model development. In collaboration with Qwen’s large model team, a cold-start training solution is introduced, combining Tongyi industry data with small enterprise datasets for rapid generalization and modeling.

An AI-driven data annotation system reduces human involvement from 100% to 20%, boosting annotation efficiency by 300%. Model evaluation emphasizes balancing general and domain-specific capabilities, using a “cocktail-style” data mix to avoid losing common sense due to over-specialization.

Guest Sharing: Yisheng Jiankang & Shuimu Molecule

Wang Qiangyu introduced Yisheng Jiankang, focusing on women’s health medical models, which has already launched the "Doctor Doukou Super Assistant," adopted by over 300 hospitals within ten days. Medical models must be “hallucination-free” and highly evidence-based, ensuring diagnoses are backed by literature. With the DEAP platform, they have successfully run the entire pipeline from model training to commercial deployment.

Xing Jie stated that Shuimu Molecule, incubated from Tsinghua University’s Zhiyan Institute, focuses on vertical large models for drug discovery. Currently, AI is applied in about 30% of new drug development; within five years, it could improve efficiency by 40–60% and reduce costs by 30–70%, driving transformative change in China’s innovative pharmaceutical industry.

Open Platform and AI Hardware

DingTalk’s Open Platform has been fully upgraded to support markets for AI assistants, AI hardware, curated services, and AI spreadsheet templates, ensuring Agent capabilities achieve over 90% commercial deliverability. An outcome-based payment model is promoted, driving fundamental transformation in the enterprise market.

In partnership with XiaoIce Technology, a smart digital front desk is launched, enabling 24/7值守 and proactive guest greeting. They jointly introduced the “Anti-Recording Magic Box,” which, when placed in an office, disables recording devices, protecting privacy in conversations and creating a balance between strong recording capability and strong protection.

A1 and AI Note-Taking

Since its launch, DingTalk A1 has undergone rapid iteration, completing over 160 optimizations in four months, updating its model every two weeks, and co-creating deeply with over 2,000 customers. It now possesses powerful capabilities in transcription, organization, and analysis.

Limited Magnolia Edition (Sunset Red, 500 units) and Lunar New Year Gift Box Edition (999 yuan, 999 units) are introduced, ideal as corporate holiday gifts. A1 is evolving from a personal assistant into a team-level work hub, integrating communication data across teams to empower organizational insight.

AI Note-Taking now fully integrates multi-device audio from A1, upgraded to a multimodal model supporting automatic analysis of speech, text, video, and images. Board photos, location snapshots, and more can be automatically merged into图文 summaries or travel journals.

Simultaneous interpretation is supported—using standard headphones, multilingual conversations become possible. During face-to-face talks, both parties’ phones display their respective languages; in offline meetings, wearing headphones enables real-time multilingual translation; online video conferences also support native-language translation for each participant as needed.

To date, AI Note-Taking has optimized performance across 260 scenarios, becoming a new way of communication, documentation, and learning in the AI era.

AI Spreadsheets and Guest Sharing from Youkele

The Yonghe Electronics team used AI spreadsheets to build a Mini MES system in seven days with only two people, achieving full transparency in production planning.

The “Universal Paste” feature allows instant input from spoken commands, simplifying data entry. The “Quick Snap” function demonstrates turning an Excel sheet into an AI app with one click, completing system creation within two minutes.

Hand-drawn sketches can also be quickly converted into functional systems. For example, sketching a leave application form and taking a photo generates a complete leave system within two minutes.

Wei Jun introduced how Youkele leverages AI spreadsheets to automatically extract keyword trends and comment analysis, compressing work that previously took hours or even three days into under 15 minutes, shifting from “80% data collection + 20% analysis” to “focusing on high-value decision-making.”

He urged more enterprises, especially those expanding overseas, to embrace DingTalk’s AI, stating, “Only by fully leveraging DingTalk’s AI can businesses navigate economic cycles and secure a promising future.”

AI Search, AI Customer Service, AI Education

AI Search 1.1 now supports integration with advanced global models. After a query, it automatically invokes multiple models for cross-validation and weighted synthesis, delivering multimodal answers and reducing hallucination risks.

A new AI Safety Mode automatically redacts sensitive content in internal documents, processing confidential information within encrypted environments to prevent data leaks during large model usage.

AI Customer Service 1.1 enhances multimodal understanding, supporting context recognition of images and videos, and integrates with MCP systems to resolve issues by calling internal APIs directly.

Cold-start mode is supported—enabling self-learning and evolution from daily Q&A even without a pre-existing knowledge base, gradually replacing human agents.

The upgraded AI Customer Service demonstrates comprehension, planning, goal orientation, and learning ability, following tickets through to closed-loop feedback.

The AI Homework Speed Grader adopts a copier-style batch processing method, grading 100 papers every four minutes, covering all subjects from elementary to high school, with over 99% accuracy. It supports complex question evaluation, such as detecting short circuits in matching questions and correcting handwritten characters (e.g., extra or missing strokes in the character “战”).

After grading, it automatically generates statistical reports including question correctness rates, class averages, medians, etc., sending them to parents and teachers. Error logs are auto-generated, and school-wide academic data is archived for teaching analysis.

Testing at Zhuantang Elementary School showed that what originally required 106 hours of manual grading can now be completed with one click. The AI Speed Grader will be offered free of charge to 1,000 primary and secondary schools on a limited basis.

Globalization and Conclusion

DingTalk continues advancing its global strategy, launching “Two DingTalks”: a China version and an international version (DingTalk), meeting regional compliance requirements, supporting Google/Facebook logins, and rebuilding 12 core functions.

The One Office product is introduced—by connecting a phone line, offices worldwide are unified into a single workspace, equipped with dedicated support lines, realizing “two DingTalks, one network.”

Final easter egg: The entire conference summary was automatically generated by AI Note-Taking, unedited, showcasing AI’s powerful capabilities in speech and text intelligence.

Chen Hang concluded: “From Windows to Android, technological paradigms were once defined by the U.S. Now, as AI advances rapidly, DingTalk, naming this release ‘Magnolia,’ hopes to join hands with developers, enterprises, and partners to co-create a new Chinese way of working for the AI era.”

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