The Palace Museum's 100th Anniversary: Zhu Hong, CTO of DingTalk, on the Journey from "Digital Palace Museum" to "AI Palace Museum"

Recently, the Palace Museum celebrated its 100th anniversary. At the same time as the festivities, experts and scholars from the cultural heritage sector around the world gathered at the seventh Taihe Forum to discuss sustainable development pathways for World Heritage sites and practical applications of technology. Zhu Hong, CTO of DingTalk, attended the event and delivered a keynote speech, sharing DingTalk's technological insights and product practices in empowering the cultural heritage industry with AI.

Building the Digital Palace Museum: A Deep Collaboration Between DingTalk and the Palace Museum

Since 2022, DingTalk has served as a digital transformation partner of the Palace Museum. Under a strategic cooperation framework, both parties have worked closely together, combining the Palace Museum’s extensive experience in the cultural heritage field with DingTalk’s advanced digital capabilities in office collaboration. Together, they have built a customized digital workplace platform for the Palace Museum, advancing the "Digital Palace Museum" initiative, improving administrative efficiency, and enabling digital and intelligent upgrades in operational management.

AI Empowering Cultural Heritage: From Collaboration to Intelligent Applications

Today, leveraging DingTalk’s AI capabilities and integrated smart hardware and software solutions, the Palace Museum has achieved efficient collaboration across instant communication, meetings, and approval workflows. The two sides are now working together to develop specialized AI models for the cultural heritage sector based on large AI models, actively creating diverse AI application scenarios.

AI Advancing Cultural Inheritance and Innovation

At the sub-forum on “Culture + Technology” development during the Taihe Forum, Zhu Hong shared DingTalk’s technical vision and product advancements in the AI era. He emphasized that AI acts as an enabler for the creative transformation and innovative development of traditional culture, with great potential in intelligent cultural relic protection, predictive maintenance, inclusive knowledge sharing, and cross-cultural understanding.

For instance, AI can analyze environmental data to predict trends in artifact deterioration and recommend targeted preservation strategies. It can also generate personalized content based on artifact characteristics, expanding outreach and enabling barrier-free communication across languages and cultures. DingTalk’s AI-powered products such as smart spreadsheets and knowledge bases have already been adopted in the cultural heritage sector, helping institutions improve management and operational efficiency.

Developing Specialized AI Models for Cultural Heritage to Unlock New Productivity

To maximize AI’s value in cultural preservation and dissemination, DingTalk offers an AI productivity platform that enables cultural institutions to complete the entire process—from data labeling and model training to performance evaluation and API deployment—all in one place. This allows them to build their own custom large models and deeply integrate them into real-world operations.

Zhu Hong, CTO of DingTalk, said: "AI is a new form of productivity. Our goal is not just to bring AI into the cultural heritage sector, but to help this sector make better use of AI. DingTalk will continue enhancing our AI technologies and innovating AI-driven products to deliver next-generation work methods for the cultural heritage industry in the AI era."

We dedicated to serving clients with professional DingTalk solutions. If you'd like to learn more about DingTalk platform applications, feel free to contact our online customer service or email at This email address is being protected from spambots. You need JavaScript enabled to view it.. With a skilled development and operations team and extensive market experience, we’re ready to deliver expert DingTalk services and solutions tailored to your needs!