Wanwei collaborates with DingTalk to build an intelligent service platform, enabling "second-level response" to students' questions

Recently, Wanwei Original Cultural Communication (Shaanxi) Co., Ltd. (hereinafter referred to as "Wanwei"), a leading provider of supplementary materials for the high school entrance examination, signed a cooperation agreement with DingTalk. By integrating AI technology and educational scenarios through DingTalk, Wanwei will jointly build an intelligent Q&A platform targeting middle and high school students nationwide, accelerating the digital and intelligent transformation of education services.

"In the AI era, education service models are undergoing profound changes. Through our collaboration with DingTalk, AI technology and education services will achieve deep integration. We will be able to provide better learning support for students and contribute to China's digital and intelligent transformation in education," said Zhao Wei, business lead at Wanwei.

Deepening Expertise in Education, Continuously Advancing Service Upgrades

Wanwei develops over 200,000 original questions annually and offers customized middle school exam preparation books serving 28 provinces (municipalities and regions) across China, making it a leader in the educational publishing sector. Committed to innovation as its core driving force, Wanwei consistently pushes forward iterative upgrades in education services. In response to the AI wave, Wanwei has established a comprehensive AI strategy: within the K12 sector, it is building an intelligent Q&A service platform powered by AI, creating dedicated knowledge bases for answering questions, enhancing the quality of live teacher support, and improving personalized student experiences.

Leveraging DingTalk’s AI Capabilities to Enhance Q&A Service Quality and Efficiency

In the past, Wanwei faced challenges in managing large teaching teams, accurately matching Q&A resources, and continuously improving service quality while serving vast numbers of students. By leveraging DingTalk’s powerful collaboration capabilities and AI technology, Wanwei has achieved significant breakthroughs in faculty management, response speed, service quality, and formats. This enables efficient coordination among nearly a thousand teachers, reducing average first-response time from over 45 seconds to under 30 seconds. Student satisfaction has risen sharply to over 96%. Multiple Q&A formats—including video, voice, images, and text—especially video explanations and real-time voice communication, have received strong approval from students, significantly enhancing their service experience.

Building Data Assets and Exploring New Paths for AI Integration

In addition, Wanwei has built an AI knowledge base on DingTalk, continuously optimizing service efficiency and quality by incorporating accumulated teacher Q&A content. Using features such as DingTalk notifications, Wanwei has implemented intelligent online quality checks and service alerts, effectively improving teaching performance. The operations team can also quickly identify and resolve bottlenecks in the service process using AI analytics.

Wanwei has accumulated a wealth of valuable educational data assets on DingTalk, including test questions, student learning data, and popular knowledge points. These unique industry-specific datasets will serve as a critical foundation for deeper future collaboration. According to reports, Wanwei plans to further leverage DingTalk’s AI capabilities to provide data-driven decision-making support for continuous improvements in teaching services, constantly exploring innovative ways to integrate AI technology with educational scenarios.

As AI technology continues to evolve, Wanwei and DingTalk will deepen their exploration in smart education, jointly driving innovation in education service models and contributing to China's digital and intelligent transformation in education.

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