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How a Property Company Built Its First AI Team, Burning Hundreds of Thousands of Tokens Daily

Category: Product Guide

On DingTalk, there is a company: operating in a traditional industry, yet employing over 100,000 "AI enthusiasts"; consuming more than 100 million tokens per day, consistently ranking among the top enterprises on the platform in terms of usage intensity, second only to tech giants and internet companies such as Ant Group and Taobao Hotsale.

This company is Country Garden Services, China's largest property management enterprise.

While most traditional companies are still at the stage of "leaders announcing AI initiatives during meetings and isolated departments running pilot projects," this property management leader, which oversees more than 8,000 projects nationwide, has already integrated AI into the daily work of every employee. Country Garden Services isn't merely "using AI"—it has fundamentally reshaped itself into a true "AI organization."

What enables Country Garden Services to become the leading "AI organization" in the property management industry?

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Using DingTalk: Before & After

Before

  • × Team Chaos: Team members are all busy with their own tasks, standards are inconsistent, and the more communication there is, the more chaotic things become, leading to decreased motivation.
  • × Info Silos: Important information is scattered across WhatsApp/group chats, emails, Excel spreadsheets, and numerous apps, often resulting in lost, missed, or misdirected messages.
  • × Manual Workflow: Tasks are still handled manually: approvals, scheduling, repair requests, store visits, and reports are all slow, hindering frontline responsiveness.
  • × Admin Burden: Clocking in, leave requests, overtime, and payroll are handled in different systems or calculated using spreadsheets, leading to time-consuming statistics and errors.

After

  • ✓ Unified Platform: By using a unified platform to bring people and tasks together, communication flows smoothly, collaboration improves, and turnover rates are more easily reduced.
  • ✓ Official Channel: Information has an "official channel": whoever is entitled to see it can see it, it can be tracked and reviewed, and there's no fear of messages being skipped.
  • ✓ Digital Agility: Processes run online: approvals are faster, tasks are clearer, and store/on-site feedback is more timely, directly improving overall efficiency.
  • ✓ Automated HR: Clocking in, leave requests, and overtime are automatically summarized, and attendance reports can be exported with one click for easy payroll calculation.

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9.5x

Operational efficiency

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Cost savings

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Faster team syncs

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