简体中文

深航联合钉钉推出AI出行伙伴“深航飞飞”

分类：最新活动

7月28日，在2025年世界人工智能大会“AI实干派”钉灵专场上，深圳航空销售平台业务负责人史炎平出席并发表讲话，分享了基于钉灵AI平台研发的深航对客智能体“深航飞飞”，并现场进行了演示。该智能体计划于9月在深圳航空官方APP上线。

打造智能出行伙伴，提升旅客体验

作为国航系重要成员和国内第五大航空公司，深圳航空始终践行“数字化先行者”战略，致力于为旅客提供智能、舒适、愉悦的出行体验。“深航飞飞”通过自然语言互动，实现智能问答、业务办理与个性化推荐，是专为旅客打造的有文化、会办事、点子多的出行伙伴。

“深航飞飞”不仅能即时解答乘机相关问题，如“婴儿车能否登机”、“充电宝携带规定”、“如何坐飞机去苏州”，还可办理航班查询、选座值机、客票退改签等服务。此外，它还提供场景化智能服务，例如在值机时推荐适合观赏日出日落或雪山海岸的座位，并根据旅客偏好提供个性化出行建议。

技术架构创新，保障安全与效率

据史炎平介绍，“深航飞飞”突破了行业对钉灵应用的传统认知，创新采用“逻辑与数据分离”架构，通过原生接口嵌入深航APP。在确保用户隐私安全的前提下，实现了智能问答、业务办理和个性推荐三大核心功能。该方案有效解决了传统H5模式存在的安全隐患与体验割裂问题，旅客敏感数据全程保留在本地设备，系统响应速度提升超过40%。

深圳航空与钉灵长期深度合作，此前荣获钉灵AI创新奖的销售辅助智能体“深航销帮”已为此次项目积累了宝贵经验。未来，双方将持续深化AI在航空服务场景中的落地应用。

We dedicated to serving clients with professional DingTalk solutions. If you'd like to learn more about DingTalk platform applications, feel free to contact our online customer service or email at 该邮件地址已受到反垃圾邮件插件保护。要显示它需要在浏览器中启用 JavaScript。. With a skilled development and operations team and extensive market experience, we’re ready to deliver expert DingTalk services and solutions tailored to your needs!

Using DingTalk: Before & After

Before

  • × Team Chaos: Team members are all busy with their own tasks, standards are inconsistent, and the more communication there is, the more chaotic things become, leading to decreased motivation.
  • × Info Silos: Important information is scattered across WhatsApp/group chats, emails, Excel spreadsheets, and numerous apps, often resulting in lost, missed, or misdirected messages.
  • × Manual Workflow: Tasks are still handled manually: approvals, scheduling, repair requests, store visits, and reports are all slow, hindering frontline responsiveness.
  • × Admin Burden: Clocking in, leave requests, overtime, and payroll are handled in different systems or calculated using spreadsheets, leading to time-consuming statistics and errors.

After

  • ✓ Unified Platform: By using a unified platform to bring people and tasks together, communication flows smoothly, collaboration improves, and turnover rates are more easily reduced.
  • ✓ Official Channel: Information has an "official channel": whoever is entitled to see it can see it, it can be tracked and reviewed, and there's no fear of messages being skipped.
  • ✓ Digital Agility: Processes run online: approvals are faster, tasks are clearer, and store/on-site feedback is more timely, directly improving overall efficiency.
  • ✓ Automated HR: Clocking in, leave requests, and overtime are automatically summarized, and attendance reports can be exported with one click for easy payroll calculation.

Operate smarter, spend less

Streamline ops, reduce costs, and keep HQ and frontline in sync—all in one platform.

9.5x

Operational efficiency

72%

Cost savings

35%

Faster team syncs

Want to a Free Trial? Please book our Demo meeting with our AI specilist as below link:
https://www.dingtalk-global.com/contact

WhatsApp