Driving Efficiency with AI: Club Med & Atlantis Creates AI-Native Organization Powered by AI-PEIS

Completing Cross-border Animal Introduction in 24 Days: The Beginning of an Efficiency Revolution

In early September 2025, Atlantis Sanya welcomed nine marine animals arriving from afar. This seemingly routine introduction was in fact an extreme test of organizational coordination—overlapping challenges of international transportation, quarantine procedures, multi-department collaboration, and tight time constraints. Under traditional models, such approvals typically take over 90 days.

Fosun Tourism accomplished the entire process efficiently in just 24 days, setting a new industry record. This achievement was no accident, but rather a practical validation of its new working paradigm—the Planning Efficiency Implementation System (PEIS)—deeply integrated with AI.

As a global tourism and leisure group with over 18,000 employees, Fosun Tourism has long faced the management challenge known as "turning an elephant"—fragmented information, delayed responses, and frequent execution gaps caused by cross-business operations, multiple geographic locations, and fast-paced demands, becoming key bottlenecks to high-quality growth.

In response to the changing competitive landscape brought by the AI era, CEO Bao Jiangjun clearly stated: "Efficiency is not an option; it's a matter of survival." Thus began an organizational transformation centered on "planning efficiency," building a digital management system that is quantifiable, visualizable, assessable, and closed-loop, fully infused with AI capabilities to create an AI-native organization.

PEIS: From Experience-driven to System-driven

In early 2025, Fosun Tourism established the Planning Efficiency Center, partnering with DingTalk Teambition, with senior executives leading the implementation of new principles—"plan first, control milestones, drive through data, empower with AI"—and implemented them as PEIS (Planning Efficiency Implementation System), an integrated platform combining task management, process governance, and intelligent decision support.

PEIS transforms all work into structured plans, achieves process control via standardized milestones, and leverages data and AI for intelligent alerts and automated execution. It is more than a task dashboard—it serves as an end-to-end operating system covering strategy breakdown, project execution, and daily operations.

In the marine animal introduction project, PEIS demonstrated its power for the first time: over 200 subtasks were automatically broken down and assigned across 18 departments, critical paths were tracked in real time, risks were flagged in red automatically, and approval flows were intelligently routed. The complex project advanced efficiently under a unified framework, truly achieving “every task has a plan, every person has milestones, and everything is traceable.”

To date, PEIS has covered all 18 headquarters departments and seven major business segments, with a task closure rate reaching 99%, driving the organization’s shift from “acting based on experience” to “executing according to systems,” injecting a high degree of predictability.

AI Embedded in Workflows: From Assistive Tool to Intelligent Agent Loop

If PEIS is the skeleton, AI is its flowing blood and thinking brain. Fosun Tourism deeply integrates AI into the core of PEIS, forming a closed-loop intelligent agent system of “plan-AI-execute-feedback.”

The company-wide AI assistant “Xiaowen,” launched in 2025, acts as the intelligent execution terminal of PEIS. It is not an isolated chatbot but a contextual AI agent seamlessly connected to the task system, capable of sensing each employee’s current tasks, bottlenecks, and needs.

In finance, “Xiaowen” automatically parses invoices, generates expense reports, and predicts approval routes, reducing processing time by over 40%. In branding, it captures public sentiment and competitor dynamics in real time, automatically generating multiple draft versions of copy to accelerate creative workflows. For management, it turns operational data into visualized analytical reports, helping non-financial staff “understand and use data effectively.” In forecasting, it proactively flags delay risks and suggests optimal staffing allocations based on historical completion rates and resource utilization.

This model of “AI embedded in processes, processes driving execution” frees employees from repetitive tasks, enabling them to focus on high-value decisions and customer experience innovation, making human-AI collaboration a natural part of daily work.

Building a Three-layer Intelligent Agent Matrix Across the Entire Value Chain

This intelligent architecture relies on “Fosun Tourism Genome One (FTG One)”—an intelligent decision-support system integrating business knowledge, operational data, and industry insights—to form a three-layer intelligent agent structure spanning “toC-toB-toM”:

For consumers (toC), AI G.O has been launched at three resorts—Atlantis Sanya, Xianlin, and Taicang—and on the membership platform Foyou Club, offering personalized services and smart interactions;

For employees (toB), “Xiaowen” leverages knowledge bases from individual resorts and functional units to provide frontline staff with instant Q&A and decision support;

For managers (toM), FTG One functions as an ontology-based intelligent decision assistant, transforming complex data into strategic insights to enable faster executive decisions.

This matrix-style deployment ensures AI capabilities permeate the entire value chain—from customer experience to strategic decision-making.

Reshaping Organizational DNA: From “Experience-driven” to “System + AI-driven”

The essence of Fosun Tourism’s transformation is a reshaping of organizational DNA: PEIS solves “how to do things right,” while AI addresses “how to do them smarter.” Together, they generate “new-quality productivity”—a high-efficiency work paradigm built on structured planning, leveraged by AI, and fueled by data.

Its value manifests in three ways:

First, a replicable methodology: PEIS provides an efficiency governance framework applicable to large-scale, multi-business organizations;

Second, measurable outcomes: completing animal import approvals in 24 days, improving reimbursement efficiency by 40%, and achieving over 99% task closure rates—all hard metrics validating success;

Third, a forward-looking organizational model: by deeply embedding AI into core workflows, Fosun Tourism is evolving from a company “using AI” into one “defined by AI.”

As the travel industry accelerates toward intelligence and global competition intensifies, efficiency has become a strategic capability. Anchored by PEIS and powered by AI, Fosun Tourism not only achieves the so-called “Atlantis Speed,” but also defines a new paradigm for enterprise transformation in the AI era—not passively adapting to technology, but actively using it to reconstruct organizational logic.

The future is here. With “planning efficiency + AI” as dual engines, Fosun Tourism empowers every employee to become a “new-quality productive force” in the AI era, moving toward a more agile and intelligent future. While others are still debating whether AI can replace humans, Fosun Tourism’s answer is clear: AI won’t replace people, but it will reshape our organizations.

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