How Youcheng's Chairman Took on a Professional Interpreter in Mexico Using This AI Device?

On December 23, at the AI Lingling 1.1 product launch event, Hsu Hsiao-ying, Executive Director of U-Tech Holdings Limited, shared her company's eight-year deep collaboration with Lingling as a representative of exemplary enterprises in manufacturing digital transformation. She highlighted how AI is helping U-Tech address core business challenges and transform from a traditional manufacturer into a data-driven intelligent service provider. She also detailed the significant value of DingTalk A1 and the Order Assistant in overcoming language barriers and reengineering order processes.

Focusing on Automotive Parts Manufacturing, Actively Embracing Digital Transformation

Founded in 1992, U-Tech specializes in high-precision automotive molds and premium injection-molded components, ranking among the global leaders in automotive lighting mold manufacturing. Over 70% of the top 100 best-selling vehicle models in China use U-Tech products. When Hsu returned to China to take over the company in 2017, it was undergoing rapid expansion, with headcount growing from hundreds to thousands. The traditional email-based collaboration model could no longer support business growth. In early 2018, after thorough trials, U-Tech fully adopted Lingling as its collaborative office platform.

DingTalk A1: Breaking Down Language Barriers in Global Communication

"AI Lingling is truly innovative and impressive," said Hsu, discussing this year's breakthroughs in Lingling's AI capabilities. She emphasized how the smart hardware device, DingTalk A1, has transformed global operations. As a global supply chain enterprise with factories in Serbia and Mexico, language barriers have long troubled overseas technical staff. The real-time translation feature of DingTalk A1 not only enables seamless communication but also allows international meeting records to be stored in the corporate knowledge base, enhancing information transparency and management efficiency.

She shared a notable case: This year, the chairman traveled to Mexico for a meeting with a Japanese client conducted in Spanish. Initially skeptical about using DingTalk A1, he called immediately after the meeting to praise its efficiency and practicality—the device delivered accurate real-time translation and even identified omissions missed by human interpreters, significantly improving communication quality. This experience led the company to purchase more than 50 units of DingTalk A1, equipping all managers and overseas personnel.

Order Assistant: Reshaping Core Manufacturing Processes

Hsu noted that manufacturers care most about AI’s ability to solve real pain points. The AI Agent "Order Assistant," specially developed by Lingling for the manufacturing industry, was co-created with U-Tech.

In the past, order conversion was a persistent challenge at U-Tech, requiring regional sales engineering teams to manually process orders—an effort-intensive, time-consuming task with low added value. After introducing the "Order Assistant," processing time per order dropped from one hour to under one minute, while required manpower decreased from seven to two people. Former team members have since transitioned into higher-value roles, becoming internal advocates promoting AI adoption. Following its launch, the "Order Assistant" quickly attracted interest from over 20 manufacturing companies.

Hsu concluded: "Over our eight years of collaboration with Lingling, I have personally witnessed U-Tech’s progress and transformation—evolving step by step from a traditional manufacturer into a data-driven, more agile, and intelligent manufacturing services enterprise." She emphasized that the manufacturing sector holds great potential in the AI era. Leveraging ecosystem resources, U-Tech is empowering peer companies with proven digital solutions, creating greater value for the industry.

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