Hainan Province and DingTalk jointly build "Haizhengtong" to create a unified platform for whole-province government collaboration

As the single entry point for government-wide collaboration across the province, the "Haizhengtong" platform has aggregated over 650 applications and enabled more than 1,600 administrative procedures to be completed without staff needing to physically move between offices, significantly empowering the government's digital transformation.

Haizhengtong is a mobile office app developed by the Hainan Provincial Big Data Development Center to advance the province’s digital construction and transformation, with technical support provided by Alibaba’s DingTalk. It serves as the sole gateway for civil servants throughout Hainan to conduct inter-agency collaborative work. Over the past four years since its launch, Haizhengtong has helped citizens and businesses achieve "one matter, one handling," or even "no visits required at all," greatly improving the efficiency of public services. Meanwhile, work efficiency has also significantly improved in four core scenarios: document processing, meeting organization, task execution, and decision support.

Guo Fangming, Director of the Government Services Division at the Hainan Provincial Big Data Development Center, said: “Haizhengtong promotes data sharing and collaboration, efficient document circulation, real-time communication, and one-click command delivery. By embedding technologies such as AI into critical areas like grassroots governance, public services, and emergency dispatching, the platform has restructured the model of government collaboration and service delivery. Through seamless data flows that connect business chains, service chains, and decision-making chains, it injects new digital momentum into the development of the Hainan Free Trade Port.”

Li Xiaoyan, General Manager of DingTalk’s Government Sector, said: “Haizhengtong is a prime example of deep co-creation between DingTalk and the Hainan Provincial Big Data Development Center. As the technological foundation, DingTalk’s core value lies in providing a stable, reliable platform capability and an open application ecosystem, truly enabling ‘data to travel more so people don’t have to.’ Going forward, we will continue integrating cutting-edge AI technologies to help evolve Haizhengtong, offering solid technical support for building a digital and smart Hainan.”

Smart Work Order Model: Voice Reporting and AI Assignment Enhance Grassroots Governance

In a community in Yazhou District, Sanya City, grid officer Xiao Wang quickly reports inspection issues using the voice feature on his phone. “It used to take 10 minutes to enter one work order; now I just speak into my phone, and it can be done in as little as two minutes,” he said, demonstrating convenient functions within Haizhengtong—such as intelligent voice reporting, automatic location tagging, and large-model-powered smart work order assignment—that make the previously cumbersome process efficient and precise. This is the new smart work order model developed by Yazhou District through integrating Haizhengtong with DeepSeek’s government large language model, injecting technological power into grassroots governance.

In the past, traditional work order systems suffered from time-consuming input, inaccurate classification, and inefficient cross-departmental workflows. Xiao Wang recalled that manual entry required repeated verification, was time-consuming, and prone to errors. Now, through innovative features like “intelligent work order categorization recommendation” and “one-click voice reporting,” Yazhou District has achieved a fully digital closed-loop process for work order management. Speech recognition accuracy exceeds 90%, reducing individual work order entry time by 80%. The AI-driven dispatch system, based on semantic analysis from large models, achieves a 95% accuracy rate in assigning cross-departmental orders. Combined with spatial intelligence matching via GIS geographic information systems, location error rates are kept under 0.5%, forming a “15-minute response circle.”

This transformation not only reduces repetitive labor at the grassroots level but also unlocks new capabilities for precise service delivery. Through the “AI + grid officer” collaboration mechanism, staff can dedicate more attention to responding to public needs and promoting policies. Data shows that daily work order processing volume has increased by 40%, and citizen satisfaction has notably improved. In the future, Yazhou District will further expand the use of large models in policy interpretation, smart law enforcement, and other scenarios, building a smart governance network with full-area awareness and round-the-clock responsiveness, offering a replicable “Yazhou experience” for modernizing grassroots governance in the Hainan Free Trade Port.

“One Matter, One Handling”: Less Running Around for Citizens, More Efficient Service

"I thought it would take several trips and days to complete, but I applied and finished everything the same day—it’s incredibly convenient!" Recently, Ms. Wang, a resident of Binjiang Subdistrict in Qiongshan District, Haikou City, successfully obtained proof of land ownership at her local community service center and praised the efficient service. This shift exemplifies how Qiongshan District has implemented the “one matter, one handling” service model through the “zero internal movement” reform.

In the past, obtaining such certificates involved a “three-level runaround”: residents first submitted applications to neighborhood groups for preliminary review, then to neighborhood committees for secondary review, and finally to subdistrict offices for final approval and stamping—a process that took several days. Ms. Wang said: “Not only did I have to make three trips, but documents were passed back and forth repeatedly. The delay was stressful, especially when my child urgently needed this for school enrollment.” Now, thanks to the “zero internal movement” system on the Haizhengtong platform, Qiongshan District has launched the “Qiongshan Certificates and Materials – One Matter” service, realizing the vision of “fewer trips for citizens, more data flow.” Residents need only submit their application once at the subdistrict office, where staff can instantly push the information via the system to village/residential groups and committees for online joint review. There is no need for any additional physical visits, and the entire three-level review process can be completed within one day.

Since the system’s launch, Qiongshan District has processed 92 such certificate requests using this model, with significant improvements in citizen satisfaction. More importantly, the platform integrates 29 “one matter, one handling” services, including “government services as one matter” and “Hainan Easy办 needs as one matter.” Through process reengineering and data sharing, it transforms grassroots approvals from sequential to parallel workflows, saving time for citizens while drastically reducing repetitive tasks for frontline staff.

Zhu Kunxiong, Director of the Qiongshan District Government Service Center, said: “Reform isn’t about subtraction—it’s about adding value through digital thinking. The ‘zero internal movement’ model breaks down departmental silos, optimizes approval processes, and enhances work efficiency, truly empowering grassroots governance with data. It provides a replicable practical model for improving the quality and efficiency of government services in Hainan.”

Responding to Typhoon ‘Butterfly’: Haizhengtong Supports Full-Chain Emergency Coordination

This year’s first typhoon, “Butterfly,” brought strong winds and heavy rain to Hainan Island. After participating in a provincial flood and typhoon emergency command system tabletop exercise, Danzhou City swiftly activated its emergency response, leveraging the Haizhengtong app to establish a full-chain coordination system encompassing “monitoring and early warning – task assignment – collaborative response – dynamic feedback,” providing precise support for typhoon preparedness.

From monitoring and early warnings to emergency responses, Danzhou achieved full-process digital management via Haizhengtong. Meteorological departments continuously updated the typhoon’s trajectory, water resource authorities monitored reservoir levels in real time, and multiple agencies—including emergency management, fire services, and agriculture—collaborated online to assess risks. On the morning of the event, relevant departments completed the pre-release operation at Tianjiaotan Reservoir, discharging water at a controlled rate of 150 cubic meters per second, expected to release 30 million cubic meters of floodwater. Meanwhile, Baimajing Town used Haizhengtong to disseminate typhoon preparedness alerts, ensuring all 1,290 fishing boats in the area had returned to port for shelter well in advance.

The test posed by Typhoon “Butterfly” confirmed the effectiveness and reliability of digital proactive operations. Moving forward, the Haizhengtong platform will continue to empower fine-grained urban management with digital technologies, guided by the concept of “one integrated province, one unified city,” promoting coordinated regional development.

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