Congratulations to Laoxiangji and Best Inc. on winning the "IDC Future Enterprise Awards"!

Recently, International Data Corporation (IDC) officially announced the list of excellence award winners for the "2025 IDC China Future Enterprise Awards." The "Digital Tertiary Industry Integration Management Platform" built by DingTalk for Laoxiangji, and the "One-Stop Cross-Border Logistics Platform" co-developed with Best Inc., stood out among numerous participating projects and both won the "Digital Native Enterprise Special Award."

IDC China Future Enterprise Awards: Recognizing Pioneers in Digital Transformation

The IDC Future Enterprise Awards have been running for ten consecutive years and are the industry's first awards to recognize institutions, organizations, and individuals for their efforts and achievements in digital transformation. The awards are known for their forward-looking perspective, neutrality, and international scope. Each year, IDC selects the most representative digital transformation cases through public nominations, online voting, and evaluations by internal and external experts, honoring pioneers of future business and highlighting the commercial value of digital transformation.

Digital Native Enterprises: Born in the Cloud, Grown in the Cloud, Evolved in the Cloud

Digital native enterprises must not only be "born in the cloud and grow in the cloud," but also build flat, collaborative, and evolutionary organizational and business architectures based on a digital technology foundation. This year’s award process started in March and lasted nearly six months. Laoxiangji and Best Inc. were recognized with the "IDC China Future Enterprise – Digital Native Enterprise Special Award" for their practical implementations in digital nativity—fully deserving of this honor.

Laoxiangji: Empowering Franchise Management with Digitalization

In its collaboration with DingTalk, Laoxiangji has integrated digital-native DNA into organizational collaboration and operational processes, significantly improving the intelligent management level of its franchise stores.

Specifically, DingTalk helped Laoxiangji build a store setup subsystem that comprehensively covers site selection, interior design, equipment procurement, and license processing—all critical early-stage preparations for new franchises. By standardizing the store-opening process, the system ensures strict compliance with brand standards while increasing efficiency and shortening launch timelines.

In addition, Laoxiangji adopted DingTalk’s AI training and simulation solution, leveraging AI-driven drills and emergency scenario simulations to effectively enhance frontline staff service quality and standardized operating skills. The company also developed an intelligent Q&A system for internal employees using DingTalk’s enterprise-grade AI platform, greatly reducing onboarding time for new hires and ensuring all staff promptly master product specifications and procedural guidelines—effectively solving the problem of inconsistent execution common in traditional franchise models.

Best Inc.: Intelligent Customer Service Redefines Cross-Border Logistics Experience

Best Inc. leveraged smart features such as DingTalk service groups and AI assistants to expand high-value scenarios like intelligent customer service, achieving context-aware recognition and integrated service experiences. The AI-powered customer service achieves a response accuracy rate of up to 99%, dramatically enhancing user experience and satisfaction, and fully embedding the concept of "digital nativity" throughout its customer operations.

A Best Inc. customer shared feedback: "Previously, I was always worried about lack of transparency when shipping cross-border. Now, with one-click ordering, full visibility, and instant responses from intelligent customer service, everything is faster and more convenient!"

This data-driven, intelligent empowerment model not only strengthens Laoxiangji and Best Inc.’s market competitiveness in their respective industries, but also lays a solid foundation for sustained brand expansion.

The Digital Future: Move Forward or Fall Behind

According to IDC forecasts, global digital transformation investments are expected to reach $4 trillion by 2028, accounting for 70% of total ICT spending. There is now broad consensus among enterprises: digital maturity directly determines an organization’s risk resilience, agility, and competitive advantage. Whether it’s supply chain automation, cloud-based operations, or AI-powered data analytics, the market sends a clear message—digital progress means moving forward; otherwise, you fall behind.

This recognition not only highlights the digital achievements of Laoxiangji and Best Inc., but also affirms DingTalk’s contributions in building digital infrastructure and driving innovative applications. Going forward, DingTalk will continue strengthening its technological innovation and service capabilities, powered by digital nativity and AI nativity, growing alongside enterprises and partners to fuel high-quality development across industries.

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