Young people at Chongqing Airport are starting to run their work through AI-powered spreadsheets

In late June, the new "power bank regulations" released by the Civil Aviation Administration of China attracted widespread attention and became a focal point for travelers flying.

Shortly after the new rules took effect, Chongqing Jiangbei International Airport's manual hotline received more than 2,000 inquiry calls daily. Security checks faced increased pressure: explaining the regulations to passengers and verifying whether power banks complied with requirements added complexity to operations, resulting in longer passenger wait times at security checkpoints.

Responding Quickly: Building a Convenient Mini-Program with Low-Code

Facing these challenges, the Comprehensive Management Office of Jiangbei International Airport’s Security Check Station felt a strong sense of responsibility. The office director approached Shuai Ranfu, the DingTalk administrator, asking whether it would be possible to quickly develop a mini-program allowing passengers to self-check if their power banks met flight requirements. Shuai decided to try solving the problem using low-code tools.

In just half a day, he initially built an emergency mini-program called “Power Bank Flight Eligibility Checker” on the DingTalk Yida platform. After over ten days of internal testing and optimization, it was officially launched for public use.

"Currently, the mini-program sees over 200 daily scan inquiries, providing substantial convenience to many travelers," said Shuai Ranfu.

Swipe down to view the 'Power Bank Flight Eligibility Checker'

Digital Transformation: Empowering Business Staff to Drive Innovation

This mini-program exemplifies Chongqing Jiangbei International Airport’s push toward digital transformation. Since 2023, Chongqing Airport Information Technology Co., Ltd. has partnered with DingTalk to build a dedicated collaborative office platform for the airport group. This platform serves not only as a unified work portal for employees but also provides an environment for business innovation, enabling a new model where “business personnel lead digitization.”

An increasing number of non-technical staff like Shuai Ranfu are now using tools such as DingTalk Yida and AI spreadsheets to become key drivers of digital initiatives. The applications they create not only improve their own efficiency but also enhance service experiences for travelers.

From Administrative Staff to Digital Expert

After joining the company, Shuai Ranfu primarily handled administrative tasks at the security check station. As the group fully adopted DingTalk, he was entrusted with promoting and developing its applications. Over two years, he evolved from a beginner into a digital expert, creating more than 60 approval processes and systems for the security station.

As a core department for aviation safety, Jiangbei Airport’s Security Check Station employs over 2,000 staff across 15 departments, ensuring passenger and cargo safety. The comprehensive management office handles personnel support, material management, dormitory coordination, fire safety, equipment maintenance, financial accounting, and procurement.

"Previously, many processes relied on paper-based approvals requiring manual signatures—especially material requests and inventory management, which were time-consuming and labor-intensive," recalled Shuai Ranfu.

The security station frequently issues supplies; annual distribution of items such as gloves, masks, and bottled water exceeds one million units. Supervisors and warehouse managers used to handle more than ten paper request forms daily on average.

Automated Management: Material Request Efficiency Soars

To change this manpower-heavy process, Shuai taught himself DingTalk products and created an online material request and approval workflow. By integrating OA approvals with AI spreadsheets, he built an automated system covering approvals, real-time inventory updates, and alerts.

Once applicants submit requests, supervisors approve them online, and the system instantly synchronizes data while automatically updating inventory and triggering warnings when needed. Processes that previously took several days were significantly shortened, saving applicants about one full day and reducing approval burdens.

End-to-End Online Workflows: Efficient Closure of Daily Tasks

"Nowadays, routine procedures such as vehicle scheduling, access control permissions, temporary ID applications, and official seal usage approvals can all be completed online via DingTalk," explained Shuai Ranfu. "Cross-departmental workflows including personnel attendance, employee training, fire safety, equipment maintenance, and quality control can also be closed efficiently."

These practical digital tools have reduced workload and boosted efficiency across the board, giving Shuai’s team a strong sense of accomplishment. "Seeing everyone get used to handling work on DingTalk makes me happy. In the future, we’ll continue exploring more scenarios so that even more employees and travelers can enjoy greater convenience."

Saying Goodbye to Running Around: AI Spreadsheets Free Up Manpower

Luo Qiaojia from Passenger Inspection Unit One is responsible for logistics support, attendance tracking, and disciplinary actions for over 600 security officers. In the past, major matters required physical signatures, making it extremely difficult to collect signatures from 600+ people.

"We used to run around the entire airport collecting signatures—walking over ten kilometers, sending countless messages. A single signature collection process often took over a month," said Luo Qiaojia.

After learning how to use DingTalk’s AI spreadsheets, she developed an electronic signature system: importing staff lists and sending individual reminders. Officers sign on paper, take photos, and upload them; the system then automatically archives the records.

The system proves equally efficient for salary disbursements and disciplinary confirmations. "Now I just need to sit at my computer and compile everything. No face-to-face signing required. Information is pushed individually, privacy is protected, and there’s no need to repeatedly pass around Excel files."

Simplified Reward Applications: Praised by Frontline Staff

According to regulations, security officers who detect prohibited items like lighters or knives can apply for small rewards, but the process used to be cumbersome.

"Officers had to gather passenger flight information, take photos, fill out forms—we’d then re-enter all data into the OA approval system. If any information was missing, claims couldn’t go through, affecting income. Processing around 500–600 applications monthly took at least a week," explained Luo Qiaojia.

With AI spreadsheets, the entire process is streamlined: officers fill out a collection form, data automatically syncs to the AI spreadsheet, and administrators can submit the OA approval with one click, eliminating duplicate entries and greatly easing monthly workloads.

"Making things easier—for others and myself—is exactly why learning digital tools matters," said Luo Qiaojia.

Collective Efforts Ensuring Airfield Safety

Xie Linyuan and his colleague Liao Peng work in the Airfield Operations Department, managing critical tasks including FOD (Foreign Object Debris) inspections, bird activity monitoring, lighting systems, and apron operations. After each inspection, they must manually complete duty logs.

"We need to identify and resolve issues quickly," said Xie Linyuan.

Inspired by other departments, he used AI spreadsheets to build a suggestion collection and processing system, generating QR codes to promote it across 42 resident units in the airfield area.

Within less than a month of launch, over 80 suggestions were submitted in areas such as apron resources, transportation, potential hazards, and operational support. "Suggestions go directly to responsible parties—the moment someone submits, someone else can start handling it the next second. The whole process is transparent and traceable."

"Work efficiency has improved, and collaboration is smoother. Everyone can spot problems and help improve both safety and efficiency in airfield operations," said Xie Linyuan.

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